Correspondence
This is the complete written record of my attempts to resolve this with SSM Health. Their emails are reproduced verbatim. My personal contact information has been redacted. The full original dispute letter, also redacted, is linked at the bottom of the page.
From: [Name Redacted]
To: SSM Healthcare Customer Service <billingquestions@ssmhealth.com>
Date: Monday, July 28, 2025, 3:53 PM
Subject: Account Number: …7353 — Dispute of Medical Charges — Patient: [Name Redacted]
Attached is a letter I previously mailed to SSM Health's PO Box.
From: SSM Healthcare Customer Service <billingquestions@ssmhealth.com>
To: [Name Redacted]
Date: Wednesday, July 30, 2025, 8:26 AM
Subject: RE: Account Number: …7353
Good Morning
RE: DOS 5/16/2025. Your dispute is under review with the Opportunity for Improvement team. This can take up to 30 days.
Thank you for reaching out to us at the Billing Department. We want you to know that we understand the significance of your concerns and are committed to providing you with the best possible assistance. Resolving your issue may require collaboration with other departments, and we kindly ask for your patience as we work towards a satisfactory outcome.
Please allow some time for review. At SSM Health, we value your feedback and take it seriously.
Best regards,
The Billing Department at SSM Health
From: [Name Redacted]
To: SSM Healthcare Customer Service <billingquestions@ssmhealth.com>
Date: Thursday, October 23, 2025, 11:02 AM
Subject: RE: Account Number: …7353
Do you have any updates? I received an email confirming SSM was looking into it, but have not heard anything beyond that as of yet.
Thanks,
[Name Redacted]
From: Corine, SSM Health Patient Financial Experience
To: [Name Redacted]
Date: Thursday, October 23, 2025
Subject: RE: Account Number: …7353
Dear [Name Redacted],
I wanted to let you know that I've forwarded your inquiry to the appropriate team for further review. We're currently awaiting their response and will follow up with you as soon as we have an update.
Thank you for your patience.
Best regards,
Corine
SSM Health Patient Financial Experience
Between July 30, 2025 and today — nearly a year — in addition to the emails above, I have called SSM Health's billing department approximately every one to two weeks. No substantive update has ever been provided.